Possibilities in Microsoft Dynamics CRM 4.0
From first customer contact to after-sales service, Microsoft Dynamics CRM provides web-enabled customer relationship management solutions to automate day-to-day tasks for sales, customer service, field service, call centre and marketing professionals. Strengthen your customer loyalty, and empower your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue.
Sales: boost revenues and increase your sales pipeline accuracy with sales-force automation.
Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling.
- Manage work more easily
- Understand your customers better
- Improve sales qualification
- Increase sales success
- Keep customers informed
- Analyze sales performance
Download the Sales factsheet (pdf - 2,8 MB)
Marketing: deliver impactful marketing campaigns and consistent communications.
Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features and insightful marketing analytics to increase the effectiveness of marketing programmes, improve efficiencies and better track key metrics. Microsoft Dynamics™ CRM 4.0 business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers effectively.
- Turn leads into opportunities
- Gain a clear view of the customer
- Get your marketing mix right
- Manage work more easily
- Execute smarter campaigns
- Get real-time cisibility
- Enable proactive offers
Download the Marketing Automation factsheet (pdf - 2,7 MB)
Customer Service: deliver enhanced value to customers with real-time information and insights.
Deliver customer information, case management, service history and support knowledge directly to the desktops of customer service representatives and supervisors, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics™ CRM provides a comprehensive customer service solution that is familiar to users, completely customisable to your business process and scalable to meet enterprise demands.
- Deliver Superior Customer Service
- Manage Work More Eff icientl y
- Automate Service Proceses
- Resolve Issues Quickly and Accurately
- Gain Act ionable Insight
- Third Part y Integrat ion
- Integrat ion with the Microsoft Customer Care Framework
Download the Customer Service factsheet (pdf - 2,8 MB)
Management: Achieve a complete and consistent customer view across the enterprise.
Provide your people with the tools and information they need to create a 360 degree view of customers, using a highly flexible customer relationship management (CRM) platform that can adapt, grow and scale with your business. Built on a highly flexible platform, Microsoft Dynamics CRM business software provides a solution that is easy to adapt as your business changes.
Achieve rapid return on investment and help keep costs down with efficient manageability and the ability to choose on-demand, on-premise, or hybrid de ployments. Provide enterprise levels of performance and scalability from local business groups to the global enterprise.
- Attain a 360-degree view of customers
- Achieve reliable user adoption
- Adapt quickly to business change
- Accelerate project delivery and returns
Download the factsheet for the Enterprise (pdf - 1,8 MB)
Source: microsoft.com
