Included services
From first customer contact to after-sales service, Microsoft Dynamics CRM provides web-enabled customer relationship management solutions to automate day-to-day tasks for sales, customer service, field service, call centre and marketing professionals. Strengthen your customer loyalty, and empower your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue.
Standard & Premium Support
Standard Support (included): contact Telenet by email, ticket or phone for answers to your questions or for performing interventions during Telenet office hours (8:00 a.m. to 7:00 p.m.). Certain interventions may be billed. You can assign a priority to your ticket and follow it up in your MyAccount control panel.
Premium Support (optional): same as Standard Support with additional 24/7 support for time-critical interventions.
Read more about Standard & Premium Support and the SLA for dedicated and virtual servers.
Full data backup
The backup software, Symantec Netbackup PureDisk, creates incremental backups of all data on your dedicated server on a daily basis. No backup however is made of the operating system, the applications or the files that are locked or in use at that moment. The backups are saved in Hostbasket storage. You can use this data backup to restore a previous version of your files or to retrieve deleted data.
Read more about Full data backup.
