Support
At Hostbasket we've created a real “one-to-one” philosophy when it comes to you. So it's important for us to make sure you can reach us in any way that's best for you, whether you want to give feedback, ask questions, or simply get more information. Here’s how:
Product related questions
What does Nomadesk fileserver do?
Nomadesk is the easiest and most secure way to share, synchronize and backup business critical files wherever you are, online and offline. Keeping data secure, synchronized, backed-up and available on multiple devices can be expensive, require IT expertise and a change in behaviour. An on-demand service, Nomadesk allows business teams to secure, sync and share data with no limits or change in behavior.
For a flat rate of only € 10,-/ month per file server, Nomadesk brings the power of cloud computing to small and medium-sized businesses, while alleviating the hassles and minimizing the high costs of managing, sharing, backing up, securing, and synchronizing confidential project files. Nomadesk fileserver allows customers to add an unlimited number of users to share and access data on the virtual drive, which acts just like a c:drive, storing important docs in one place with local and remote access from a PC, Mac or iPhone.
Nomadesk encrypts each file on a local and central server and provides TheftGuard™, an innovative technology that allows users to shred their data from a distance. Nomadesk automatically syncs changes on both the file server and each team members’ computer, maximizing network bandwidth and cost savings. It’s a smarter, more efficient way to collaborate, increase productivity, secure data and expand server / storage capacity.
What kinds of businesses are you targeting with your product?
We are targeting small- to medium-sized business teams with individuals who work remotely, telecommute, or often working from the field, including small teams within bigger companies. These teams require ease and efficiency in collaborating, sharing, editing and synchronizing documents. They also require protection of very sensitive data and backup. With team members choosing to review documents at different times and from different locations, Nomadesk provides mobile users, sometimes referred to as “nomadic professionals,” with easy and secure data sharing, storage up to 50 GB and double backup of confidential files at the most affordable price.
What is a "nomadic professional"?
Like “telecommuters” and “mobile workers”, the nomadic professional is not tied to working in a specific location. With email and WiFi, more and more professionals are using their laptops, iPhones, blackberries and smart phones to operate from anywhere, any time. If you work remotely, from home office or on the road, you are a nomadic professional.
What pain points does Nomadesk eliminate?
The nomadic professional or mobile user always has his or her information at hand, and they need to be able to work with the most up-to-date files from any where at anytime, even if they don’t have access to an Internet connection. Nomadesk ensures that all team members have access to the latest, most up-to-date files, whether they are in the office, on the road, working online or offline.
Most professionals travel with their laptops, which store highly sensitive company and personal information. In the event that a laptop gets stolen, they are not protected. Other professionals take their sensitive files with them on a USB stick, or they burn a CD-rom to work on these files at home or on the road. With Nomadesk, professionals no longer need to worry about losing confidential information. Nomadesk safeguards your data and keeps it confined in a safe spot on your desktop. You simply drag and drop your data into the Nomadesk file server and it is automatically encrypted, password protected and backed up. If stolen, the files can be remotely shredded.
What are the benefits?
Improved Operational Efficiency
Managing the latest versions and synchronizing documents to ensure all of the latest changes have been made can be a nightmare, especially when you are collaborating with a large dispersed team. Nomadesk boosts efficiency by creating virtual file servers on the desktop so individuals no longer need to rely on email to share files, especially large files. Nomadesk improves efficiency in workflow by allowing team members to synchronize even if a member of the team has to work offline for a period of time. Nomadesk automatically syncs changes on both the file server and each team members’ computer, maximizing network bandwidth and cost savings. It’s a smarter, more efficient way to collaborate, increase productivity, secure data and expand server / storage capacity. Nomadesk allows IT staff to manage teams remotely.
Hassle-Free, Simplified, Secure File Sharing
Once you’ve installed Nomadesk, you simply drag and drop data into the virtual file server to begin collaborating. You don’t need to upload or download stuff from others, the data is just there. You can access your virtual file server from any where at anytime from your PC, Mac or iPhone. Data is automatically encrypted.
When you drag and drop your data into the Nomadesk virtual file server, it’s automatically backed up and stored in the cloud. Users no longer have to worry about size, security of documents, it’s all included in one set price.
Positioning in the market
How does Nomadesk compare with other file sharing products?
We believe we have created the easiest, most secure way to collaborate, backup and store critical data from the office or on the road. Our easy installation, ability to work both online and offline, and low € 10,- per month flat rate to create a virtual file server that has unlimited* storage and gives access to an unlimited number of team members puts our product in a class of its own. We eliminate the high costs associated with traditional “pay-per-user” models by offering our customers the benefits of flat rate pricing. We also protect our users from theft or loss of critical data due to a disaster by encrypting and storing all files locally as well as on our central server, and offering TheftGuard™ which allows users to shred data from a remote location. Our product is drag, drop simple and does not require a change in behavior from how you normally save files. We also offer customer service through phone and live chat for customers who need to retrieve old files or report a stolen computer.
Cost savings
What is the average cost savings of Nomadesk?
To build an in-house system, companies could spend more than € 7.000 in technology and expertise, not including support. So if you compare this to Nomadesk’s € 10,-/month price point, there’s a huge upfront cost-benefit that doesn’t require any in-house support. There are other companies providing cloud-based storage and backup, but none that packages collaboration, security, backup and storage at our affordable price point.


