Service Level Agreement (SLA)
Hostbasket strains every nerve to guarantee a maximum availability. We guarantee a network uptime of 99,9%. Read everything about our services and guarantees in our SLA documents:
- SLA for dedicated and virtual servers, Dynamic Cloud and colocation
- Service Agreement for Hostbasket Support
- Service Agreement for dedicated servers, Dynamic Cloud and colocation
Network uptime in 2008 and 2009
During the year of 2008 and the first half of 2009 there was an uptime of 100% for the global network and this thanks to the implementation of BGP4.
The individual Telenet and Verizon connections were unavailable 15 minutes and 5 minutes respectively. All downs were a result of a preventive maintenance and were announced in advance. There were no interruptions on both lines simultaneously, as a result of which the Hostbasket network was 100% available.
