Services

Standard & Premium Support

Standard Support (included): contact Telenet by email, ticket or phone for answers to your questions or for performing interventions during Telenet office hours (8:00 a.m. to 7:00 p.m.). Certain interventions may be billed. You can assign a priority to your ticket and follow it up in your MyAccount control panel.
Premium Support (optional): same as Standard Support with additional 24/7 support for time-critical interventions.
Read more about Standard & Premium Support and the SLA for dedicated and virtual servers.

Choose Premium support as an option for your Dynamic Cloud.

Installation support

Service is extremely important to us. That is why our technical support is completely at your disposal to answer your questions on the use of our control panels (MyAccount) and the services included with your server.

Full data backup

The backup software, Symantec Netbackup PureDisk, creates incremental backups of all data on your dedicated server on a daily basis. No backup however is made of the operating system, the applications or the files that are locked or in use at that moment. The backups are saved in Hostbasket storage. You can use this data backup to restore a previous version of your files or to retrieve deleted data.
Read more about Full data backup.

Full data backup is included with an Advanced Server in the Dynamic Cloud.

Plesk licences

Plesk control panels have been designed to simplify the management and administration of websites. They automate a considerable number of tasks, which can help you increase your efficiency. It is currently the most stable and safest control panel on the market.
Read more about Plesk control panels.

Installation of patches & upgrades

Hostbasket periodically provides the operating system of your server with the latest patches & upgrades. This way your server's security is ensured and you are able to save substantial time. We use Windows Server Update Services (WSUS) for the management of patches.

Firewall

A firewall protects your server against any non-authorized access from the internet. You can determine for each Dedicated or Dynamic Cloud Server which traffic should be allowed. This can be useful for some applications, such as FTP, SSH, Remote Desktop, Plesk, etc. You can enter the desired ports on your order form or, if necessary, ask us to change them later on (you can change these ports yourself for your Dynamic Cloud Servers). We also provide a hardware firewall for all servers.

In case of the Dynamic Cloud these default ports are opened: FTP (20/21), SSH (22), SMTP (25), DNS (53), HTTP (80), POP3 (110), HTTPS (443), SQL server (1433), Plesk (8443), MySQL (3306), Remote Desktop (3389).

24h monitoring

Your server is the beating heart of your company. If it is inaccessible, it can cost you trust and customers. Monitoring your server is therefore of essential importance. Telenet continuously checks the hardware as well as the availability of the services on your server. Hardware monitoring includes e.g. OS, disk space, CPU load, memory usage, ... . Services monitoring includes data traffic, PING, HTTP. Telenet also offers Advanced monitoring, through which all other processes or your own applications can be checked.

Alerting

In the event that there is a problem with your server, you will be automatically alerted by email. For some servers you'll even receive a text. In this way you can take the necessary steps to fix the problem or to notify Telenet.