Services
The Hyper-V server enables you to develop your own virtual server environment based on Hyper-V in our data centre where you are in full control. It’s the perfect solution to consolidate 2 or more Windows and/or Linux servers. More control, comfort and flexibility! The Hyper-V server can be expanded to a dynamic data centre by adding more hardware nodes.
Standard & Premium Support
Standard Support (included): contact Telenet by email, ticket or phone for answers to your questions or for performing interventions during Telenet office hours (8:00 a.m. to 7:00 p.m.). Certain interventions may be billed. You can assign a priority to your ticket and follow it up in your MyAccount control panel.
Premium Support (optional): same as Standard Support with additional 24/7 support for time-critical interventions.
Read more about Standard & Premium Support and the SLA for dedicated and virtual servers.
Click here for an overview of the options.
Installation support
Service is extremely important to us. That is why our technical support is completely at your disposal to answer your questions on the use of our control panels (MyAccount) and the services included with your server. We offer you 8 Service Credits for free with every new Dedicated Server.
Snapshots
A snapshot is a photo of a virtual machine at a particular moment. If you are planning a test on a virtual machine and you are not completely sure it will be successful, it is recommended that you first take a snapshot of the virtual server. If, for any reason, you want to go back to that time, you can reload the snapshot. Before replacing, you are alerted, because you lose the current settings for the virtual server and the system will be inaccessible for a very short time.
Installation of patches & upgrades
Hostbasket periodically provides the operating system of your server with the latest patches & upgrades. This way your server's security is ensured and you are able to save substantial time. We use Windows Server Update Services (WSUS) for the management of patches.
VPN
Every Dedicated Server can be accessed via a VPN connection (Virtual Private Network). Thanks to a VPN connection, you can address your server with an internal IP address (e.g. 192.168.x.x), which offers optimum protection against hackers. These servers are by default unreachable with remote access software that use a public IP address.
Firewall
A firewall protects your server against any non-authorized access from the internet. You can determine for each Dedicated or Dynamic Cloud Server which traffic should be allowed. This can be useful for some applications, such as FTP, SSH, Remote Desktop, Plesk, etc. You can enter the desired ports on your order form or, if necessary, ask us to change them later on (you can change these ports yourself for your Dynamic Cloud Servers). We also provide a hardware firewall for all servers.
Full data backup
The backup software, Symantec Netbackup PureDisk, creates incremental backups of all data on your dedicated server on a daily basis. No backup however is made of the operating system, the applications or the files that are locked or in use at that moment. The backups are saved in Hostbasket storage. You can use this data backup to restore a previous version of your files or to retrieve deleted data.
Read more about Full data backup.
Managed services
Managed services is a bundled number of Hostbasket services that keep your server in optimum condition. For example, Hostbasket installs Service Packs, Security Patches and upgrades of the OS on a monthly basis and we perform preventive maintenance as well. In addition, we provide a backup option and we perform the validation for it.
Managed services is available as an option (combined with Premium Support).24h monitoring
Your server is the beating heart of your company. If it is inaccessible, it can cost you trust and customers. Monitoring your server is therefore of essential importance. Telenet continuously checks the hardware as well as the availability of the services on your server. Hardware monitoring includes e.g. OS, disk space, CPU load, memory usage, ... . Services monitoring includes data traffic, PING, HTTP. Telenet also offers Advanced monitoring, through which all other processes or your own applications can be checked.
Alerting
In the event that there is a problem with your server, you will be automatically alerted by email. For some servers you'll even receive a text. In this way you can take the necessary steps to fix the problem or to notify Telenet.
Up to five people will be notified by email and sms for your dedicated Hyper-V server.